Legal
Privacy policy
Draft — this policy is a placeholder awaiting review and will be finalised before launch.
Bright Binnie (“we”, “us”) makes a small device that glows the colour of tomorrow’s bin. This policy explains what personal information we collect, why, and what we do with it.
What we collect
- Order details — your name, email address, phone number and delivery address, collected by our payment provider Stripe when you buy a Binnie. We keep a record of your order (what you bought, when, and for how much).
- Your address and council — we use your postcode to work out which council collects your bins, so we can show the right schedule.
- Account details — if you create an account in the app, we store your email address and, if you set one up, your household’s reminder preferences.
- Support messages — if you contact us, we keep your message and email address so we can reply.
- App launch list — if you ask us to email you when the app launches, we store that email address for that one purpose.
What we never collect
Your WiFi network name and password are sent from your phone to your Binnie over Bluetooth during setup. They never touch our servers, are never included in any request to us, and are never stored or logged by us — that is a hard design rule of the product, not a preference.
How we use your information
- To take payment, deliver your order and provide the service.
- To look up and keep your bin collection schedule up to date.
- To send reminder emails you have asked for.
- To answer your support messages.
- To email you once when the app launches, if you signed up for that.
We do not sell your data or use it for third-party advertising.
Who we share it with
- Stripe — payment processing. We never see or store your card details.
- Supabase — our database and infrastructure provider.
- Resend — sends our emails (order confirmations, reminders, support replies).
- postcodes.io — we send your postcode (only) to resolve your local council.
How long we keep it
Account data is kept while your account exists; you can delete your account from the app, which deactivates your household and removes your login. Order records are kept as required for tax and accounting purposes, even after account deletion.
Your rights
Under UK GDPR you can ask for a copy of your data, ask us to correct it, or ask us to delete it. Use the support form and we’ll sort it out.
Contact
Questions about this policy? Reach us via the support form.
Last updated: July 2026 (draft).